Peace of Mind for your Business

How Can We Help You?

• Complete Inbound & Outbound Services
• CRM & Customer Service
• Technical Support & Help Desk
• Customer Retention / Saves
• Cross-Selling / Up-Selling
• Multilingual Capabilities
• Store / Dealer Locator
• Interactive Voice Response Support
• Fulfillment of Literature & Products
• E-mail / Fax Management & Fulfillment
• Order Processing
• Outbound Sales / Market Research
• Third Party Verification
• Product Upgrades & Rollouts
• Payment Processing
• Emergency Services
• Web Site Support
• Customer Database Generation

American Customer Care offers a comprehensive suite of customer contact center solutions designed to help solidify and enhance your relationship with existing customers, as well as acquire new ones.

We have the insight, adaptability, technology, capacity, and know-how to personally interact with your customers via any channel.

In addition, our clients also enjoy related back office support, CRM consulting, executive level project oversight, sophisticated reporting capabilities, and exceptional operations expertise that come with our experienced management team.

Our agents are Brand Ambassadors who are experts on your products, customers, policies and procedures.

Whatever service they’re providing for your company, our commitment to your brand comes through every interaction we have with your customers whether it be on the phone, over email, or even via social media.

We offer a full array of inbound and outbound contact center services, including traditional live agent inbound telemarketing support and home-based agents, Interactive Voice Response (IVR), social media, outbound business-to-business, and market research programs.

Staffing Methodology

We are very flexible in providing our clients with the right staffing methodology to meet their programs needs. American Customer Care services its clients' programs in the following environments:

Dedicated

our CSRs/agents handle contacts for a single client.

Shared

our CSRs/agents handle contacts for several non-competing clients.

Semi-Dedicated

our CSRs/agents handle contacts for a limited number of non-competing clients.

Combination

a core group of dedicated CSRs/agents handle contacts for a single program and a shared team of CSR/agents supports them during times of peak contact volumes.

Home-Based

a group of home agents to address any specific needs, be they skill level, language, or sporadic direct response.

Our staffing methodologies are client driven, and are largely dependent on the complexity of your program/ required agent knowledge base, call volume levels and the volatility of those levels, and service levels required.